Warranty Terms and Conditions
General 10-Year Limited Warranty: Open Road Furnishings is pleased to warrant products it manufactures against defects in materials and workmanship for 10 years to the original purchaser beginning from the date of shipment of the product. This warranty shall not apply to any products that have been subjected to misuse, abuse, negligence, accidental damage, damage in transportation or improper maintenance. In addition, this warranty shall not apply to any product whose original construction has been altered by someone other than Open Road Furnishings. Open Road Furnishings hereby disclaims all implied warranties including the implied warranty of merchantability or fitness for any particular purpose. At its discretion, Open Road Furnishings will repair or replace defective parts that meet the terms and conditions of this warranty at no charge to the original purchaser: Return freight charges incurred under warranty claims will be paid by Open Road Furnishings provided that the customer received written authorization and shipping instructions from Open Road Furnishings to proceed with the return. Product sold by Open Road Furnishings but manufactured by another company is subject to the written warranty, if any, of that company. Open Road Furnishings shall not be liable for consequential damages arising from any product defect.
5-Year Seating Foam Warranty: All seating foam is warranted for a period of five (5) years from date of purchase.
Other General Warranty Provisions: Open Road Furnishings shall not be liable for consequential or individual damages arising from any product defect. Open Road Furnishings will replace or repair defective products covered by the warranty provisions outlined above during the above stated periods, provided the Customer notifies us within 30 days of the discovery of a defect and the product or defective portion is returned promptly as directed. Open Road Furnishings will not assume labor charges for unauthorized field repairs. The warranty provisions outlined above extend to the original purchaser only.
Upholstery: Open Road Furnishings bears no responsibility for defects of any kind in upholstery materials such as shrinkage, stretching, wrinkling, color fastness or any other defect occurring as a result of normal “wear and tear” of textiles. Upholstery materials applied to products manufactured by Open Road Furnishings are subject to the specific warranties, if any, of their manufacturers. Cuts or tears detected after signing for receipt of upholstered products are not covered.
C.O.M.: Open Road Furnishings do not warrant quality or durability of materials provided by the Customer (Customer’s Own Material).
Mechanisms: Components, including reclining mechanisms, casters, gas lifts, hardware will receive the express written warranty provided by the supplier of each item used in the Open Road manufacturing process.
Laminates: All laminates for tabletop surfaces are subject to warranty offered by respective manufacturer only.
Graining/Color: Open Road Furnishings is not responsible for variations in graining and color of any surface due to the natural variation of materials.
Care and Maintenance: To ensure durability and longevity of all products, it is important to clean, care for and maintain your products. It is recommended that you perform routine maintenance every 30 days. Warranty may be voided if proper maintenance procedures are not followed. Users of our products should visit our website at www.openroadfurnishings.com for the current Maintenance Procedures.